Refund policy

Return & Refund Policy

Thank you for shopping with Seremony. We value our customers and strive to provide high-quality products and services. Please review our policy carefully before making a purchase.

All Sales Are Final

Due to the nature of our products/services, all sales are final. We do not accept returns, exchanges, or issue refunds for any completed purchases unless an error or issue occurred directly on our end.

Exceptions

Refunds, replacements, or corrective actions may only be considered under the following circumstances:

• You received the wrong item or service
• Your order was not delivered due to an error caused by us
• The product arrived defective or damaged due to our handling
• A duplicate charge or billing error occurred on our end

If any of the above situations apply, you must contact us within [7/14] days of receiving your order at Seremonymanagement@gmail.com.

Review Process

All claims are reviewed on a case-by-case basis. We reserve the right to request supporting information, including photos, order details, or proof of issue before determining an appropriate resolution.

Non-Refundable Situations

Refunds or returns will not be granted for:

• Buyer’s remorse
• Incorrect orders placed by the customer
• Failure to read product descriptions or sizing/details
• Delays caused by shipping carriers or circumstances beyond our control
• Minor variations in color, appearance, or packaging

Chargebacks & Disputes

Initiating a chargeback or payment dispute without first contacting us to resolve the issue may result in refusal of future service. We encourage customers to reach out so we can address legitimate concerns promptly and fairly.

Contact Us

If you believe there was an issue with your order caused by us, please contact:

Seremonymanagement@gmail.com

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